Employee Benefits – BUPA Employee Assistance Scheme

Our new 2017 Employee Assistance scheme through BUPA is now live.

The scheme is available to all existing staff and is completely confidential.

Click here to download the flyer

We’re here to listen, whenever you need us

One in four people in the UK will experience a mental health problem. So if you ever need someone to talk to, you’re certainly not alone. You can turn to our Healthy Minds service that’s designed to help you talk through any worries and concerns you may be experiencing.

Talking about it can be the first step to turning things around. You’ll speak to someone who’s trained to listen and will keep your conversation confidential; we won’t tell your employer or anyone else you’ve called, unless we think yourself, or someone else, may be at risk and are legally obliged to do so. Should this be the case, we’ll do everything we can to talk this through with you first.

Source: http://www.mind.org.uk/information-support/types-of-mental-health-problems/statistics-and-facts-about-mental-health/how-common-are-mental-health-problems/

Why might I need support?

Everyone’s different and we all have our unique worries and concerns, which is why we’re here to support you with whatever it is, whenever you need us. Here are just a few of the concerns we can help you with: 

  • relationship problems
  • guidance on saving for your big day or buying your first home
  • childcare or dependant care emergencies
  • money worries†
  • work stress
  • health advice

We’re not just here to listen – we can provide information and support on financial or legal matters too†. And as partners with My Family Care, we can even offer you expert advice on any family or care issues you’re experiencing.

 Where do I go for support?

Support over the phone

The Healthy Minds telephone helpline  – someone to listen when you need it most.
Call 0800 269 616* for a confidential chat.

 If you need more support, the counsellor you speak to may arrange for you to have further counselling sessions over the phone or in person.

 Support online

Computerised Cognitive Behavioural Therapy (cCBT) is an online version of CBT, which focuses on how thoughts and beliefs might be affecting your behaviour. It teaches coping skills to help you deal with your problems and is supported by a Bupa counsellor so you feel reassured.

Support in a handy wellbeing app – Boost

Your employer has also arranged for you to have our wellbeing app Boost. With it you’ll be able to access help and support in just a few taps. Plus, it’s a great tool for you to set yourself goals in all areas of your health – mindfulness, nutrition, fitness and relaxation.

Download Boost from your app store and enter your unique company pin (for details of this please email info@edmundtrust.org.uk)

 When might I think about using Healthy Minds?

 Life can be so fast paced that we often don’t have time to stop and think about what is bothering us, but stress, anxiety and depression have ways of letting you know that something’s not right. If you notice one or more of the following symptoms, it might be time to get in touch with us:

  • sleeplessness or waking in the early hours
  • relying on caffeine to get you through the day
  • drinking more alcohol than usual
  • problems with your appetite
  • being irritable or short tempered

 What happens when I call?

You’ll speak directly to a counsellor for a confidential chat.

  1. When you call the Healthy Minds helpline you’ll have an informal chat with one of our counsellors who can help you talk through any issues you may be having.


  1. After listening and getting an idea of your concerns, the counsellor will discuss the support option(s) that might work best for you. Then, depending on your needs, we might recommend one or more of the following options:


  • counselling over the phone
  • face-to-face counselling
  • computerised cognitive behavioural therapy (cCBT)
  • referral for a mental health consultation, potentially leading to more specific medical treatment
  1. If you have health insurance which includes mental health benefit, and treatment is required under your healthcare plan, you will be transferred to our mental health support team for pre-authorisation. Alternatively, where you don’t have health insurance or where support from the NHS is most appropriate, we’ll recommend that you contact the relevant service or your GP.

Contact us in confidence 24/7

0800 269 616*

*Calls may be recorded and to maintain the quality of our service we may monitor some calls, always respecting the confidentiality of the call.

†Information only services. For legal, financial or debt management advice, customers will need to engage advisers separately.